Whether you are new to ITIL Certification Melbourne or a professional who wants to move from ITIL 3 to 4, you probably have a lot of questions. This article will cover everything you need to know about ITIL 4 certification. It also includes a quick overview of two new ITIL 4 courses. The following are the key questions that we have answered:
- Do I need to be certified?
- Which certification is the best?
- How can I get certified?
Do I need to be ITIL 4 certified?
An ITIL course is beneficial for anyone who works for an IT-focused company that delivers products or services to customers. IT professionals, from project managers to IT leaders to developers and service desk staff, can benefit from an ITIL Certification Melbourne course. In any ITIL course, the underlying concept of service management is about building relationships with customers and providing useful products and services to them so that they can do great work.
ITIL training is required if your business has any kind of customer, whether they are internal or external. Because it is all about providing value to the people you serve, the ITIL 4 principles can be applied across an entire organization.
ITIL 4 certification can help you compete in today’s technology market. It is not only useful for improving your day-to-day work, but it also helps you find ways to do so. CIO.com recently ranked ITIL among the most important IT management certifications. ITIL certifications are consistently ranked in the top 10 highest-paid certifications globally. ITIL certifications have been the standard for IT professionals for many years.
What will I learn in an ITIL course?
An ITIL course will not teach you how to manage projects and code. However, we have other courses, such as Certified Scrum Master Fundamentals, Certified Scrum Master, and Certified Scrum Developer, that cover these topics. An ITIL course will help you make your team a top-notch service provider. This starts with a service-oriented mindset that views your company from the perspective of your customers.
You will be able to use good practices that help you deal with change, solve problems faster, fulfill requests more efficiently, handle customer demand, and meet Service Level Agreements (SLAs) better. You’ll also find useful techniques and tools to help you use Agile, Lean, or DevOps in your company or agency.
What can ITIL do for my organization?
The ITIL framework allows organizations to scale up for future growth, deliver exceptional services to customers, improve the availability, reliability, and security of mission-critical IT services, capture meaningful metrics and data, gain greater visibility into work, and eliminate wasteful and costly activities. More than 2 million ITIL professionals are certified around the globe, and ITIL concepts have adopt by many Fortune 500 companies. Here are some quick success stories.
Nationwide Insurance implemented ITIL processes that resulted in a 40% decrease in system outages and a $4.3 million ROI over three years.
Visa adopted ITIL concepts. This resulted in better monitoring of network and system outages and a 75% reduction in the time it took to resolve incidents.